SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
Shipping charges are calculated at checkout based on your location and order weight.
-Free U.S. shipping for orders over $75.
-Standard shipping applies to orders under $75.
-International shipping is available to select countries; rates and delivery times vary by destination.
-Tracking information is emailed once your order is dispatched
How long will delivery take?
Orders typically require 1–3 business days for processing before shipment.
Once shipped, standard delivery usually takes 2–5 business days, depending on the shipping method selected and your location.
Expedited shipping options are available at checkout for faster delivery.
You will receive a tracking number via email as soon as your order has been processed and shipped.
What exactly happens after ordering?
Once you place your order at Eden Botanicals:
-Order Confirmation – You’ll immediately receive an email confirming your purchase details.
-Order Processing – Our team begins preparing your order within 1–3 business days, ensuring quality checks and careful packaging.
-Shipping Notification – When your order ships, you’ll receive a second email with a tracking number and shipping details.
-Delivery – Your package will arrive within the estimated delivery timeframe based on the shipping method you selected (typically 2–5 business days after shipping).
-Customer Support – If you have any questions at any point, our support team is ready to assist!
Do I receive an invoice for my order?
Yes! After placing your order, you will automatically receive an order confirmation email that includes your invoice and payment details.
You can also download or print your invoice directly from your account dashboard if you created an account during checkout.
PAYMENT INFORMATION
When is the order payment is taken of my bank account?
Payment is processed immediately at the time of purchase. Once you complete checkout, the transaction is authorized and the funds are deducted from your bank account or payment method right away. You will receive an order confirmation email as soon as your payment is successfully processed.
What is wishlist?
A wishlist allows you to save your favorite products in one place for easy access later.
You can add items you're interested in without committing to purchase immediately.
This makes it easier to revisit and order your saved products whenever you're ready!
What should I do if I receive a damaged or wrong product?
If you receive a damaged or incorrect product, please contact our customer support team within 48 hours of delivery.
Provide your order number, a description of the issue, and clear photos of the product and packaging.
We will promptly work with you to arrange a replacement, refund, or return as needed.
Your satisfaction is our priority!
Can I change or cancel my order?
We process orders quickly to ensure fast delivery, so we cannot guarantee changes or cancellations once an order is placed.
If you need to modify or cancel your order, please contact our customer support team immediately.
We’ll do our best to assist you if your order hasn’t already been processed or shipped.
What is "package tracking" in my orders?
Package tracking allows you to follow your order’s journey from our warehouse to your doorstep.
Once your order ships, you'll receive a tracking number by email, which you can use to see real-time updates on your package’s location and estimated delivery time.
